Natural Sofa Butler Snack Drinks Placed Wooden Box

1. Secure Payment: Your transactions are protected with the highest level of encryption for a worry-free shopping experience.

2. Free, Fast & Reliable Shipping: We ensure timely delivery to your door, so your pet products arrive safely and on schedule.

3. Premium Quality Products: We only offer top-quality pet products, ensuring durability, safety, and satisfaction.

4. Hassle Free Refund: No complicated steps or endless waiting. Simply contact us, and we'll handle the rest .

As a thank you for your purchase, we're excited to offer free shipping on all orders . We appreciate your trust in VeePex.com and look forward to serving you.

At VeePex, we are committed to delivering your orders as efficiently as possible. Below is an overview of our shipping policy to ensure you have all the information you need about your order's journey from our warehouse to your doorstep.

Shipping Timeframes

Orders submitted after 12 PM will be handled on the next business day

Processing Time: Please allow 1-2 days for processing before your order is shipped.

Estimated Arrival Time: Your order should arrive within 4-10 days (Processing Time + Shipping Time).

   (USA & Canada: 4–9  days    Worldwide: 5-10 Days)

 Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Shipping Locations

We ship from our warehouses located in North America, Hong Kong and China. Depending on stock availability, your order may be shipped from either location.

Customs and Local Taxes

Custom Delays: We strive to ensure your order arrives promptly; however, we cannot be held responsible for any delays caused by customs or the postal service.

Local Taxes and Customs Charges

Customers are responsible for any local taxes, import duties, or customs charges that may apply upon receiving the order.

Order Issues:

Order Delays: If your order has not arrived within 20 days, please contact us, and we will assist you with a full refund or resolve any other concerns you may have.

Multiple Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery. Please do not be alarmed if you receive separate tracking numbers or packages arriving at different times.

Contact Us:

If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to us through our Contact Page. Our team is here to assist you and ensure you have a positive shopping experience with VeePex.

We want you to shop with complete confidence. That’s why we offer a 15-day return policy, giving you plenty of time to ensure your purchase is just right. If you need to make a return, simply reach out within 15 days of receiving your item, and we’ll guide you through the process with ease.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Business@VeePex.com .

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Business@VeePex.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at Business@VeePex.com.